Shipping Policy

How long after purchase will my order be shipped?

Your orders will be delivered to the cargo within 7 working days at the latest after the confirmation of your purchase is received by us. For orders within Turkey, the cargo company will deliver your order within 1-3 days, depending on the distance from the delivery address to Ankara.

For the special designs group, this period may differ depending on the product you purchased. In the event of a mishap or extraordinary circumstances caused by us, you will be notified using the contact information you have provided to us. For this reason, it is important that your membership information is provided to us as complete, accurate and up-to-date.

With which courier company will my order be sent?

Your order will be sent to your address quickly by UPS.

Where can I track the cargo status?

You can track all the processes of your cargo through the "Shipment Tracking" section of the cargo company with your cargo tracking number sent to you via e-mail.

What should I do if the incoming cargo is damaged?

Damaged cargoes should not be received and a report should be made to the Cargo officer. If the authorized person is of the opinion that the package is not damaged, the customer has the right to have the cargo opened there, to check that the products were delivered undamaged, and to request that the situation be determined with a report. After the cargo is received by the Buyer, it is considered that the shipping company has fully fulfilled its duty. If the cargo is not accepted and a report is kept, the situation should be reported to Vervati Atelier Customer Services as soon as possible, with the copy of the report remaining in the Buyer's possession. Our Customer Service will take immediate action to resolve the issue.

What is the shipping fee?

For your purchases from Vervati Atelier, the shipping fee is calculated automatically by the system according to the size and weight of the product or products you have purchased.